Xen stands for xenial

Its all about the customer to business relationship!

Xenial: "of, relating to, or constituting hospitality or relations between host and guest and especially among the ancient Greeks between persons of different cities." merriam-webster.com

Xen also stands for GenX, because that's what I am and so are most of my expert consultants.

Hello, I'm Serena (they/them)

Working since my teens, I have been hired as a manager, worker, consultant and contractor for family businesses, private and publicly-owned businesses, the Canadian government, a non-profit and myself. Having such an array of experience helps me provide your business with objective, real world, actionable options to build your relationship with your customers. Read our blog to get some free advice, especially for retail operations.

Over the years, I have had the opportunity to learn from great leaders and not-so-great leaders. I believe this array of learning can be used to create positive changes and I have done my best to utilize these skills in my own leadership roles. How can I help your business?

Types of businesses I have direct experience with include:

Retail * Government * Office * Laboratory * Online Customer Service * Research * In-person Service * Food * Clothing * Vehicles * Health Food * Shipping * Art * Writing

Experience = 40+ years