Your Goal is Happy Customers

Customer Satisfaction

Customer Service Online Assist

When you get a less-than-optimal review online, we can help make those customers happy again! Issues for every business:

• Response time and tone of response is of utmost importance in appeasing unhappy customers who make online reviews.

• First-time customers deciding whether to support your business read your 1 star ratings and make decisions according to your company's response. Not fair, but true.
  

• Being diplomatic with your answers online is key to proving customers' opinions matter to your business. Customers sell your business to other customers.
  

• If you do not respond to customer reviews at all (this is very common online), this is seen as your business not caring about customers - and that's not what you want!

Choose to have us craft responses to your customers. Within 48 hours, we will offer you at least 2 possible responses to a customer review that fits your business style, tone and intention. You send us the review or comment by email and we send you our response by email. This way, Xen Advice is not involved directly in your private online dealings (i.e. we do not have any of your passwords so your security stays intact). All replies to customers online or in emails has to come from your company directly to build customer confidence.

Monthly or Annual options available. Starting at $299 per month or $2999 annually (includes up to 20 requests per month). Contact us about a free trial response!

Physical and Online Review

Full Package Appraisal

Struggling with how to make improvements that don't break the bank but directly impact your customers' experience?

Our Full Package Appraisal includes an online analysis to assess how customers view your business as well as a physical workplace assessment to determine areas that would improve customer experiences.

We start with an online evaluation of your website and social media sites. The intention of this is to get an objective picture of your business, as a new customer might when they search you up online. What you state on your website should match with your socials. How you interact online with supporters is crucial in developing new customer relationships and keeping current customers happy and engaged.

The next step is a physical visit to your place of business. Sometimes the smallest shifts to a physical site can dramatically impact a customer's experience. We will view your business with fresh eyes and assess flow, product placement, signage, mood and comfort of experience for customers. If the physical location has options to improve employee experience, those will also be addressed.

Your Full Appraisal with come in a report stating all findings and recommendations. You do not have to follow any advice, of course, but it will be offered in the intention to build your business through customer and employee support.

Xen Advice offers objective, actionable, real-world options; many of which may cost you some time and effort but little more!

Full Appraisals start at $1299 and take, on average, 2 -3 weeks to complete.

Website and Social Media assist

Online Evaluation

Are your customers being turned off by your online presence BEFORE they consider a purchase or a visit to your business?

Your website is not always the first stop for a new customer. Today, your potential customers find you through social media posts, online ads in their feeds, blogs, or by being directed to your posts through their friends' feeds.

Essentially, you have 2 businesses - the physical or online store AND your social media posts.

Our online evaluation will determine:

• if your site is user-friendly

• if you are engaged with your online audience as much as your competition is

• areas to improve customer support online

• if your website matches your social media posts. Different tones or looks can upset or confuse customers and directly affect sales.

At the end of our Online Evaluation, you will receive a report listing findings and offering suggestions to improve your online presence for customer satisfaction; many of which may cost you little to no money to implement!

Online Evaluations start at $499 and take, on average, 1-2 weeks to complete.